
"Dear OWH,
Don't know where else to send my comment, but your support is amazing. You were recommended to me by the webmaster of FrontPageWorld.com simply stating - great prices, great features, AMAZING support. Well, in the last 2 weeks I've had opportunity to test the support (I use the support pages extensively - very good!) and have had to call twice. Fact is, someone answers in SECONDS both times. They were friendly, helpful, rooted out the issues, not once was I called an "idiot", though they may have been thinking it. :-)
I'm already in the process of moving all my stuff from (other host) to OneWorld. I've had some tight deadlines and the live person saved my bacon both times. I now have my own "amazing support" stories and will recommend you all whole-heartedly.
In the crowded world of hosting, this is your differentiator.
Thanks all"
-- Kelly

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NOTE: Alacart Shopping Cart is dated software, and
will no longer be updated. One World Hosting will continue to
support existing Alacart users, but for optimal ecommerce
performance we recommend:CartXpress
As a part of the phase-out of Alacart, the
Control Panel icon links to the tool will be removed on October 15,
2006. You can continue to access your Alacart cart by using
one of the following URLs:
http://yourdomain.com/cp/alacartSilver
http://yourdomain.com/cp/alacartGold
http://yourdomain.com/cp/alacartPlatinum
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Alacart
Silver (comes with the Professional Plan $24.95/month): A good place to start (up to 25 products) if you want to test the ecommerce/online waters. All transactions for the Silver cart are sent via email to you to be processed in what ever method you choose or have available offline, phone terminal, check pay, etc. Non-real time Credit Card Processing is the most affordable way of processing credit cards. You need to have the Professional Plan to use this cart.
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Alacart
Gold (comes with the Developer Plan $39.95/month): Here's where things get exciting...
The Gold Cart (up to 100 products) is as easy to set up as the Silver Cart but
with the added convenience and immediacy of RealTime processing. "RealTime" card
processing is what every online business person wants: a customer orders a product
or service from your online store and their card is checked and verified/authorized
immediately. If their card info is valid then money is transferred from the card
issuers bank to your bank account within 24-48 hours. You need to have a Developer
account to use the Gold Cart.
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Alacart
Platinum (comes with the Commerce Plan $59.95/month): As easy to set-up as
the Gold Cart but robust enough for serious inventory. If you have a lot of products
(up to 1,000) and want easy set up this is a great choice. You will need to upgrade
from your control panel to the Commerce Plan to take advantage of the Platinum
Cart.
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If you already have an account with Alacart installed and want to download
our step-by-step guide or want to read more details: - Using Alacart
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If you have any One World Hosting account you can enable any of the Alacart plans by clicking on the Silver, Gold, or Platinum icon in your control panel, and upgrading to the corresponding account, as necessary. Depending on which cart you choose you will need 1 or 2 more things. If you are going to be using the Silver cart you will need to be able to complete the financial transaction part of the process (non-real time) as a separate step, after orders have been mailed (ground mail) or emailed.
For Alacart Gold and Platinum, and RealTime Processing, you will need the following:
Merchant Accounts:
Merchant accounts allow/authorize you to take credit cards. You can find an enormous
number of companies online that will set you up with a merchant account, prices
vary. Our advice for the last couple of years... when anyone asks us about merchant
accounts or credit card authorizers is, "Go to your bank first." You have an established
relationship with your bank, your bank wants your continued business, and your
bank can even have better prices versus online. Seems hard to believe but not
everything is cheaper online, we've seen many of the heavy up front fees lowered
by working with a bank (there's a first time for everything). Not only can they
get you connected with the merchant account but they often have their own relationship
with an online processor like Verisign, and once again they
may be able get you a better deal than going directly through the companies web
site.
NOTE: If you already have a merchant account for your existing business, you should be aware of the following. Depending on the type of merchant account you have, Internet transactions may not be acceptable. Internet transactions are considered "card-not-present" and you may need to obtain a merchant account specifically designed for such transactions.
Online Card Authorizers
Credit card information is sent over the Internet (securely) to your online payment
processor. Your online payment processor in turn contacts the cards' issuing bank
over the private financial network. Your online payment processor returns approved/declined
notice to your customer who is still at your online store. Payment Processors:
Currently Alacart will only support Verisign or Authorize.net:
http://verisign.com/
http://authorize.net
Securing
Your Transactions / Free SSL
With a number of other shopping cart systems you need to buy a secure certificate
to enable critical transactions to occur within a secure environment. The Alacart
set-up allows you to use our secure certificates instead, at no charge, saving
you up to $500 (from buying your own certificate) AND saving you from the many
headaches and delays associated with buying and installing a certificate yourself.
With these 4 things in place: a Gold or Platinum Shopping Cart, a Merchant Account, an Online Card Processor, and our free secure connection via SSL you will have all the tools you need to sell your products and services online in real time, and have monies due deposited directly into your bank account.
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